Refund & Return Policy

1.Return Eligibility & Time Window

Global General Rule (USA, CA, AU, UK)

We accept returns within 30 calendar days after customer receives the parcel.

EU & EEA Mandatory Cooling-off Period

By EU consumer law, customers hold a statutory 14-day withdrawal period from delivery date, no reason required to return standard non-customized goods。

Items can only be returned/refunded if all below requirements are met:

• Products remain unused, unassembled, unmodified, no scratch, dent or rust damage caused by customer installation or misuse
• Complete original factory packaging, all hardware, instruction manuals, accessories are fully intact and enclosed
• Valid order number, purchase invoice or delivery proof must be provided when submitting return request
• Any goods with missing parts, damaged by customer improper storage/installation are not eligible for full refund

2. Non-Returnable & Final Sale Items

The below products cannot be returned or refunded except factory manufacturing defects:

1. Custom/OEM personalized products: customized size, custom printed logo, special color customization
2. Clearance, discounted flash sale, open-box display items
3. Partial spare parts, single replacement accessories
4. Goods damaged after customer assembly, outdoor exposure or improper operation

3. Two Return Scenarios & Cost Responsibility

Scenario A: Voluntary Return (Customer changes mind / wrong purchase)

1. Customer shall bear all outbound & return shipping fees, original delivery cost is non-refundable
2. A 20% restocking fee will be deducted from your total refund to cover warehouse sorting, packaging and inspection cost for large metal outdoor furniturePatioLivin...
3. We will issue refund only after we receive, inspect and confirm returned items are qualified

Scenario B: Damaged, Missing Parts, Wrong Item or Factory Defect

1. Please submit photos/videos of damaged box, defective product or wrong goods within 48 hours after delivery via support email: info@mottontech.com
2. All return shipping cost, replacement shipping cost will be fully covered by Motton Technology
3. We offer 3 solutions for defective goods: free replacement of missing/broken parts, full product exchange or full payment refund (choose per customer’s demand)

4.Step-by-Step Return Request Process

1. Contact our customer service via email info@mottontech.com, provide your order number, full name, return reason and clear product photos
2. We will send you a unique RMA (Return Merchandise Authorization) number and official return warehouse address within 2 working days
3. Do NOT send back goods without approved RMA number; unmarked returned parcels will be rejected and cannot be processed for refund
4. Repack items securely with original cartons, mark RMA number clearly on the outside of shipping box
5. Send tracking number to our support team once you ship the return parcel

5.Refund Processing Timeline

1. After we receive and pass full inspection of returned goods, we will send an inspection notification email to you
2. Approved refunds will be issued to your original payment account (credit card, PayPal, etc.) within 7–14 business days
3. Delays may occur due to bank, card issuer or payment platform processing time; we are not responsible for third-party financial institution delays

6.Warranty Note for Defective Products

All Motton standard metal outdoor furniture carries a 1-year limited manufacturing defect warranty. For quality faults appearing within warranty period, please contact us for free parts replacement; this warranty does not cover damage caused by improper installation, weather erosion, accidental collision or human destruction.

7.Contact Support

Email: info@mottontech.com

Working hours: Mon-Fri 9:00–18:00 (GMT+8)