Privacy Policy

1. Who We Are (Data Controller)

Motton Technology (“we”, “us”, “our”) is a metal outdoor furniture manufacturer located in Songjiang District, Shanghai, China.

Our official privacy contact email: info@mottontech.com

This Privacy Policy applies to all visitors, customers, and users accessing our official website: www.mottontech.com

2. Personal Information We Collect

We collect the following personal data when you browse, register, purchase or contact us:

1. Identity & Contact Data: Full name, email address, phone number, shipping/billing address, postal code
2. Order & Transaction Data: Order number, purchased metal garden products, payment records, delivery tracking info, refund & after-sales communication
3. Website Technical Data: IP address, device type, browser information, website browsing records, click behavior, cookie & pixel tracking data
4. Marketing Preference Data: Newsletter subscription status, your consent for promotional emails

We do not collect sensitive personal data (ID number, health information, biometrics) from visitors

3. Why We Use Your Personal Data & Legal Basis

We process your data only for legitimate business purposes, complying with GDPR lawful basis rules ：

 

Processing Purpose	Legal Basis
Process orders, arrange shipping, handle after-sales & refund requests	Performance of sales contract
Reply customer inquiries, technical support for metal sheds & outdoor cabinets	Legitimate business interest
Send order updates, logistics notifications, warranty reminders	Contract necessity
Send discount, new product and garden furniture promotional emails	Your explicit consent (you may unsubscribe anytime)
Website analytics, optimize product page layout, prevent fraud & unsafe orders	Legitimate interest + EU visitor cookie consent

4. Cookies & Tracking Technologies

Our site uses cookies, Facebook pixel, Google Analytics tags for traffic statistics and advertising retargeting：

• Necessary cookies: Mandatory for checkout, login and shopping cart functions, cannot be disabled
• Marketing/Analytics cookies: Used to track browsing behavior for advertising. EU/UK visitors may reject these via our cookie consent banner.

You can clear or block cookies via your browser settings at any time. Full cookie rules are listed in our separate Cookie Policy page.

5. Who We Share Your Personal Information With

We will never sell, rent or trade your personal information to third parties for profit. We only share limited data with trusted service providers required to complete orders：

1. Payment service providers (PayPal, credit card processors): Only for payment settlement, we do not store full credit card numbers
2. Global logistics & courier companies: Share your shipping address only to deliver metal furniture orders
3. Website technical service providers (analytics tools): Process data anonymously for website operation
4. Legal authorities: Disclose data only when required by law, court order or government regulation

6. Data Retention Period

We only store your data as long as necessary for original collection purposes:

1. Customer order data: Retain for 7 years to comply with tax, accounting and warranty legal requirements
2. Marketing email contact: Keep until you submit an unsubscribe request
3. Website browsing & analytics data: Automatically deleted after 13 months
4. If you request full account deletion: We erase all your personal data except mandatory financial transaction records .

7. Your Legal Rights (GDPR & CCPA Compliance)
8. Rights for EU/UK Visitors (GDPR)

1. Right to Access: Request a copy of all personal data we store about you
2. Right to Rectification: Correct inaccurate shipping, contact or order information
3. Right to Erasure (“Right to be Forgotten”): Request full deletion of your personal data (excluding legally required records)
4. Right to Restrict Processing: Stop us from using your data for marketing or analytics
5. Right to Data Portability: Receive your order & contact data in readable digital format
6. Right to Object: Unsubscribe from promotional emails at any time

1. Rights for California Consumers (CCPA/CPRA)

If you are a California resident, you hold the following additional consumer rights：

1. Right to Know: Request full disclosure of categories of personal data we collected and shared
2. Right to Delete: Request deletion of your consumer personal information
3. Right to Opt-Out of Sharing: You may submit a request to stop us sharing your data for cross-device advertising. A “Do Not Sell My Personal Information” link is placed in our website footer.
4. Right to Correction: Fix incorrect personal information we store

We will not discriminate against you if you exercise any privacy rights (no price surcharge, no service restriction).

How to Submit a Data Rights Request

Send an email to info@mottontech.com with your full name, registered email, order number and your specific request (access/delete/unsubscribe). We will respond to all valid requests within 45 calendar days as required by CCPA/GDPR.

8. Data Security Protection

We adopt industry-standard security measures to protect your personal information:

1. Full-site SSL HTTPS encryption for all data transmission
2. Password encryption, role-based access control for internal staff
3. Regular website security inspection to prevent unauthorized access, data leakage or theft

However, no internet data transmission can guarantee 100% absolute security; if you discover suspected data leakage, please contact us immediately.

9. Minors Protection

Our metal outdoor furniture products are intended for adult purchase. We do not intentionally collect personal data from users under 16 years old. If you are a parent/guardian and find we hold data of your minor child, please email us to delete the information right away.

10. International Data Transfer

Our company is based in China, and we provide services to global customers including EU, US, Australia. When we transfer your personal data outside the EEA/EU, we will implement adequate data protection safeguards to meet GDPR cross-border data transfer standards.

11. Updates to This Privacy Policy

We reserve the right to revise this Privacy Policy at any time. When material changes occur, we will update the “Last Updated” date at the top of this page, post a notice on our website homepage, and notify existing subscribed customers via email. Continued use of our website after updates means you accept the revised policy.

12. Contact Us for Privacy Questions

If you have any questions, complaints or requests related to this Privacy Policy and your personal data, please reach our dedicated privacy team:

Email: info@mottontech.com

Business Hours: Monday – Friday, 9:00 – 18:00 (GMT+8)