FAQ

How are Mottoni products packed?

Our products are intended for self-assembly and are packed and delivered in individual parts. Depending on the products, the parts are packed in one or more sturdy corrugated cardboard boxes that are clearly labelled on the outside. Additional protection in the form of wooden slats, polystyrene and plastic fleece material is provided for sensitive parts. Orders containing more than nine boxes are partly shipped with additional packaging in the form of wooden crates. The customer is responsible for disposing of all of the packaging material.

How heavy are the Mottoni boxes?

One single box can weigh up to 161 lbs. depending on the product.

How can I transport Mottoni boxes?

Depending on size, the boxes are fitted with handles or recessed grips. We recommend that at least two persons carry the boxes due to their size and weight.

What points should be noted in particular during the assembly?

An even, level hard surface is essential for successful assembly. Leave a space of at least 27.5" all around the assembly area. Please open the boxes as noted on the boxes themselves. Should any parts be damaged, do not fit them, but inform customer services immediately, enclosing photos.  

Please place the individual parts on suitable surfaces/supports to avoid scratches. Wear gloves during assembly - some parts may have sharp edges. 

What preparation do I have to do for the assembly?

Check the delivered goods for completeness (size, color, number) and possible damage. Ensure that you have enough space (at least 27.5" around the foundation) and helpers to assist with the assembly. You are advised to read the assembly manual in advance.

Where can I find the assembly manual for Mottoni products?

The detailed product assembly manual is supplied.

Are any special skills required for assembly?

No specific specialist skills are required for assembly. A detailed assembly manual is supplied with our products.

Are Biohort products secure?

The Biohort storage solutions are all lockable and are therefore classed as "lockable containers" for insurance purposes. The HighLine and AvantGarde Storage Sheds as the most secure against burglary.

What is classed as burglary?
A burglary is theft accompanied by break-in. This occurs when the perpetrator gains access to insured premises by using force, tools, unlawfully produced keys or keys previously taken from another insured premises by burglary or robbery in order to steal insured items. A burglary also occurs if the perpetrator enters or creeps into insured premises by overcoming difficult obstacles or gains entry through openings not intended for access. Finally, entry into locked containers and the theft of items contained therein also constitutes burglary.

What safety advice should be followed?

Safety advice for each product can be found on the opening pages of the assembly manual.

Basically: 
Keep all small parts or packaging materials supplied away from small children during assembly. Some components have sharp edges or protrude. This should be borne in mind when assembling the product and during daily use. Gloves are included and can be used if necessary.  

Note that relatively high temperatures may develop in the storage shed (heat generation similar to that in a car). Find out the storage conditions for the products stored in the storage shed from the respective manufacturers.  

What care do Mottoni products need?

Biohort products need very little care due to the high-quality materials used and careful workmanship. Simply lubricate the lock and hinges every year. A high-pressure cleaner can be used (maintain a distance of at least 3.9" between the lance and the lacquer. Do not use a steam cleaner. Max. pressure approximately 1160 psi).

The gutter should be cleaned several times a year, to ensure optimum drainage. If the gutter is blocked, it may overflow. No liability can be accepted for any resultant damage.  

IMPORTANT: Sea air/ambient air containing salt water and/or salt, aggressive and abrasive cleaning agents, road salt, fertilisers, fresh concrete, screed materials and other chemical substances (never store this type of product in the open) can attack the lacquer and zinc surface, thereby leading to corrosion. Warranty claims are no longer valid in such cases. 

What is the fire protection rating for Mottoni products?

Mottoni products are subject to the DIN 4102 standard and are classified according to building material rating A1 under products without combustible components.